Dream 77 App Privacy Policy

1. Introduction

Dream 77 App ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "App").

Please read this Privacy Policy carefully. By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

2. Information We Collect

We collect several types of information from and about users of our App, including:

2.1 Personal Information

When you register for an account, we collect:

• Full Name: As per your government-issued ID
• Date of Birth: To verify you are 18+ years old
• Mobile Number: For authentication and communication
• Email Address: For account notifications
• PAN Card Details: For financial compliance and tax purposes
• Address Proof: Aadhaar card, utility bill, or other valid documents
• Bank Account Details: For withdrawal processing (account number, IFSC code)
• UPI ID: For instant money transfers

2.2 Technical Information

Automatically collected when you use our App:

• Device Information: Device type, operating system, unique device identifiers
• IP Address: Your internet protocol address
• Location Data: Approximate location (city/state level) for regulatory compliance
• Usage Data: App interaction, features used, time spent
• Log Data: App crashes, system activity, hardware settings

2.3 Financial Information

Related to your transactions:

• Deposit History: Amount, method, timestamp
• Withdrawal Requests: Amount, status, processing time
• Game History: Games played, amounts wagered, results
• Bonus Usage: Bonus amounts claimed and utilized

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Account Management

• Create and manage your user account
• Verify your identity and age (must be 18+)
• Process your registration and authenticate logins
• Communicate account-related information

3.2 Service Provision

• Provide, maintain, and improve our gaming services
• Process deposits, withdrawals, and other transactions
• Calculate and credit winnings and bonuses
• Enable gameplay features and functionality
• Provide customer support and respond to inquiries

3.3 Legal & Compliance

• Comply with Indian legal obligations under the Information Technology Act, 2000
• Prevent fraud, money laundering, and other illegal activities
• Verify user identity for KYC (Know Your Customer) requirements
• Generate tax reports and comply with financial regulations
• Enforce our Terms of Service and other policies

3.4 Communication

• Send important notifications about service changes
• Provide updates about new features or games
• Send promotional offers (with your consent)
• Notify about security updates or breaches

3.5 Analytics & Improvement

• Analyze app usage patterns to improve user experience
• Monitor app performance and fix technical issues
• Conduct research and development for new features
• Personalize your gaming experience

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our App, including:

• Payment Processors: Razorpay, PayU, Cashfree (for financial transactions)
• Cloud Hosting: Amazon Web Services, Google Cloud Platform
• Analytics Providers: Google Analytics, Firebase Analytics
• Customer Support: Zendesk, Freshdesk
• Marketing Partners: For promotional activities (with your consent)

4.2 Legal Requirements

We may disclose your information if required by law, including:

• To comply with court orders, legal processes, or government requests
• To enforce our Terms of Service or other agreements
• To protect the rights, property, or safety of Dream 77 App, our users, or others
• To investigate fraud, security, or technical issues

4.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred as a business asset.

4.4 Aggregate Information

We may share aggregated, anonymized information that does not identify any individual, for industry analysis, demographic profiling, marketing, analytics, and other business purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

5.1 Technical Security Measures

• 256-bit SSL Encryption: All data transmissions are encrypted using bank-grade SSL
• Data Encryption at Rest: Sensitive data is encrypted in our databases
• Firewall Protection: Multi-layer firewall systems
• Regular Security Audits: Conducted by third-party security firms
• DDoS Protection: Advanced distributed denial-of-service protection

5.2 Organizational Security Measures

• Access Controls: Strict role-based access to sensitive data
• Employee Training: Regular privacy and security training
• Data Minimization: We only collect necessary data
• Retention Policies: Clear data retention and deletion schedules
• Incident Response: Established procedures for data breaches

5.3 Financial Data Protection

• PCI DSS Compliance: For payment card data security
• Tokenization: Financial data is tokenized when possible
• Secure Payment Gateways: All payments processed through RBI-approved gateways

6. Your Rights and Choices

As a user of Dream 77 App, you have the following rights regarding your personal information:

6.1 Access and Correction

• Right to Access: Request a copy of your personal information we hold
• Right to Correction: Update or correct inaccurate information
• Right to Verification: Verify the information we have about you

6.2 Account Controls

• Profile Management: Update your profile information in the App settings
• Communication Preferences: Opt-in or opt-out of marketing communications
• Push Notifications: Control app notifications through device settings

6.3 Data Management

• Data Export: Request export of your data in machine-readable format
• Account Deletion: Request deletion of your account and associated data
• Withdraw Consent: Withdraw previously given consent for data processing

6.4 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at:

• Email: dpo@dream77.store
• In-App: Go to Settings → Privacy → Data Rights
• Post: Data Protection Officer, Dream 77 App, Mumbai, Maharashtra, India

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our App and hold certain information.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the App to function properly
• Authentication Cookies: To keep you logged in during your session
• Security Cookies: For security and fraud prevention purposes
• Preference Cookies: To remember your settings and preferences
• Analytics Cookies: To understand how users interact with our App
• Advertising Cookies: To show relevant advertisements (with consent)

7.2 Managing Cookies

You can control cookies through:

• Browser Settings: Most browsers allow you to refuse cookies
• App Settings: Cookie preferences in the App settings menu
• Opt-Out Tools: Industry opt-out tools for advertising cookies

7.3 Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites you do not want to have your online activities tracked. Our App does not currently respond to "Do Not Track" signals.

8. Children's Privacy

Dream 77 App is strictly for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18.

8.1 Age Verification

• We verify age during registration using government-issued ID
• Additional age verification may be required for withdrawals
• We maintain records of age verification documents

8.2 Parental Controls

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. We will take steps to remove such information and terminate the child's account.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending an email notification to registered users
• Showing a notification within the App
• Updating the "Last Updated" date at the top of this Privacy Policy

9.1 Review Period

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9.2 Material Changes

For material changes that affect your rights, we will provide at least 30 days' notice before the changes take effect. Your continued use of the App after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

10.1 Data Protection Officer

• Email: dpo@dream77.store
• Phone: +91-XXXXXX-XXXX (Monday-Friday, 10 AM-6 PM IST)
• Address: Data Protection Officer, Dream 77 App, Mumbai, Maharashtra, India

10.2 Grievance Officer (as per IT Act, 2000)

• Name: Mr. Arjun Mehta
• Email: grievance@dream77.store
• Response Time: Within 30 days as per Indian regulations

10.3 General Support

• Email: support@dream77.store
• In-App: Settings → Help & Support
• Live Chat: Available within the App

Effective Date and Acknowledgment

This Privacy Policy is effective as of January 20, 2025 and replaces all previous privacy policies.

By using the Dream 77 App, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. You also confirm that you are 18 years of age or older and legally competent to enter into this agreement.