Get in Touch with Dream 77 Support
Fill out the form below or use our direct contact methods
Send us a Message
Email Support
Primary Email:
For urgent issues:
Response time: 2-6 hours
Business Hours
Support Available:
Monday - Sunday: 10:00 AM - 10:00 PM IST
Peak Response Times:
11:00 AM - 2:00 PM & 6:00 PM - 9:00 PM IST
Quickest responses during peak hours
Office Address
Registered Office:
Dream 77 App Support
Mumbai, Maharashtra
India - 400001
Note:
This is a registered business address. For security reasons, we don't accept walk-in visits.
Quick Solutions for Common Issues
Before Contacting Support, Check These Quick Fixes:
📥 Download Issues
- Ensure "Install from unknown sources" is enabled
- Clear browser cache and try downloading again
- Check you have at least 150MB free storage
- View detailed installation guide
💰 Withdrawal Problems
- Ensure KYC verification is complete
- Check UPI ID is correctly entered
- Minimum withdrawal amount is ₹100
- View withdrawal process guide
🎮 Gameplay Issues
- Ensure stable internet connection
- Clear app cache in settings
- Update to latest app version
- Check gameplay tips
Our Support Process
How we handle your queries efficiently
Initial Contact & Ticket Creation
When you submit your query, our system automatically creates a support ticket with a unique reference number. You'll receive an email confirmation within 15 minutes.
Issue Triage & Priority Assignment
Our support team reviews your issue and assigns priority based on urgency. Critical issues (withdrawal problems, account access) get highest priority.
Expert Assignment & Resolution
Your query is assigned to the most relevant expert based on issue type. For technical issues, our Android specialists handle it; for payment issues, our finance team takes over.
Resolution & Follow-up
We provide a clear solution and follow up within 24 hours to ensure your issue is fully resolved. Complex issues may require additional time but we keep you updated.
⚠️ Security Notice: Never share your Dream 77 account password with anyone, including support staff. Our team will never ask for your password. For account verification, we use secure OTP-based methods only.
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Community Support
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